Roadside Assistance

Jackie Cooper Imports

9393 S. Memorial
Directions Tulsa, OK 74133

  • Sales: 844-814-6663
  • Service: 844-819-6871
  • Parts: 844-819-6873
 
1-800-222-0100



CONTACT US BY TELEPHONE
CALL 1-800-222-0100

Please have the following information ready:
1. Your Name
2. Vehicle Identification Number
3. Year, Model, and Color of Vehicle
4. Telephone Number Where You
can be reached
5. Disabled Location of Vehicle
6. Description of Problem




SIGN AND DRIVE

Mercedes-Benz Roadside Assistance will arrange to bring you some fuel if you run out, replace your flat tire with your spare*, or jump-start your vehicle if your battery is dead-all at no charge, for as long as you're driving a Mercedes-Benz (or even someone else's). Charges may apply for replacement parts.

* For certain models (i.e.: AMG) which have no spare tire, Roadside Assistance provides inflation of a flat tire after using the vehicle's Tirefit puncture sealant.

TRIP ROUTING

If you're planning a trip in your Mercedes-Benz, we can point the way - free of charge. We'll provide you with a high-lighted route indicating major cities, points of interest, and distances, as well as a convenient list of toll-free phone numbers for major airlines, hotels, and rental car agencies.  At least two weeks before your journey is to begin, call 1-800-FOR-MERCEDES (1-800-367-6372) and request Trip Routing assistance (please have your vehicle's VIN handy when you call).

TRIP INTERRUPTION

If your Mercedes-Benz is still under warranty, Trip Interruption provides reimbursement to help defray your documented expenditures for accommodations, meals, and related travel expenses, under these conditions:
  •  The breakdown occurs more than 100 miles from your home.
  •  The problem is covered by warranty and renders the vehicle   inoperable or unsafe to drive.
  • Your vehicle remains overnight(s) at an authorized Mercedes-Benz dealership while repairs are performed.
  • A Mercedes-Benz dealer will reimburse you up to $300 per night* for documented actual lodging, food, and related travel expenses, for a maximum of three consecutive nights from your vehicle's initial disablement.
*All Trip Interruption claims and documentation must be presented to and approved by an authorized Mercedes-Benz dealership. Please see the service department at your local dealer for details.

ADDITIONAL INFORMATION
TOWING

In the event your vehicle requires a tow, Mercedes-Benz Roadside Assistance can facilitate arrangements for your vehicle to be towed to the nearest authorized Mercedes-Benz dealer. The tow service providers, however, are not contracted through Mercedes-Benz, and their response times, as well as their costs, will vary. The Roadside Assistance Program does not cover the cost of towing. Please see the Warranty Information Booklet or discuss with your authorized Mercedes-Benz dealer to ascertain whether or not towing charges may be covered for a warrantable repair.

OTHER REPAIRS

Due to the variety of special tools, parts and diagnostic equipment that are required to repair our vehicles, there are limitations as to what can be repaired by a technician in a roadside environment. If your Mercedes-Benz requires more than Sign and Drive assistance, we will then dispatch a qualified Mercedes-Benz technician arrange to have your vehicle towed to the nearest authorized Mercedes-Benz dealership.


CONTACT US BY TELE AID
If your vehicle is equipped with Tele Aid and you are a Tele Aid s
ubscriber:

1. Press the Wrench Button* in your vehicle (located in armrest or overhead console).
2. You will be connected with a Roadside Assistance Dispatcher.
Tele Aid will automatically send the dispatcher information about
your vehicle type and location.**
3. Describe the problem you are experiencing to the Dispatcher.
4. The Dispatcher will send appropriate service personnel to
your location.
* See your operator's manual for complete instructions.
** Only where cellular and GPS are available.

SERVICE RESTRICTIONS
Every attempt will be made to assist a customer, however, the following circumstances may limit our ability to provide services to you:
1. Restricted Roadways Many states/cities have roadways in which they do not let unauthorized emergency road agencies enter to
assist their customers. In these cases we will contact the local authority overseeing emergency road service in that area to assist.
2. Acts of Nature Due to heavy snowstorms, flooding, or other acts of nature, ability to obtain service may be limited or in some cases,
service may be unavailable. In these cases you may be asked to call 911.
3. Vehicle Accessibility Additional charges may apply for a breakdown location that is not a reasonably accessible roadside location,
as determined by our authorized technician or roadside service tow provider. These circumstances include, but are not limited to,
Parking Garages that may inhibit a tow services ability to access and retrieve disabled vehicles, and vehicles that are on off-road
locations.
A program of this magnitude simply would not be possible without the enthusiastic support of Mercedes-Benz dealers. It's reassuring to
know that virtually all Mercedes-Benz dealers across the continental United States and Hawaii and Alaska, participate in this program.
Roadside Assistance service will be provided to all customers by an authorized Mercedes-Benz dealer within approximately a 30 mile
radius. Depending on the circumstances these services may be provided by an outside independent service provider, courtesy of
Mercedes-Benz Roadside Assistance.
Mercedes-Benz reserves the right to limit services and reimbursement to an owner or driver under the program described when, in the
sole judgment of Mercedes-Benz, the claims become excessive in frequency or type of occurrence. Mercedes-Benz also reserves the
right to revise or discontinue the described benefits/services at any time without notice, at the sole discretion of Mercedes-Benz. Prices
mentioned above and services available are current as of date of printing of this material and are subject to change without notice.
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